How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service Sarasota and surrounding areas (Downtown, Siesta Key, Lakewood Ranch, University Park, The Meadows, Longboat Key, Palmer Ranch and Osprey to name a few) If you are still unsure please feel free to contact us.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

How do I create an account?

Simply select login and then where it says “Don’t have
an account?”, just hit sign up and fill in your information.

How much will it cost?

We price based on the number of bedrooms and bathrooms in an average sized home up to 2000 square feet (larger homes may require an up-charge). Select the number and the price is shown instantly on the website.

What’s the difference between a regular cleaning and a deep clean?

The primary difference between these two types of cleaning is the time the crew spends at your home.
On deep cleanings, the crew spends extra time to ensure that especially dirty areas are properly dusted, mopped, polished, or wiped down. We recommend that our customers choose the “Deep Cleaning” option any time their home has gone for 60 days or more without a regular cleaning.

What are your Move-in/Move-out cleaning?

Our Move-In/Out cleaning is designated to prepare an apartment or house
for a new tenant/owner; there’s typically more room to be vacuumed, more
baseboards to be detail cleaned, more cabinet and drawer space to be
cleaned, light fixtures, etc. You can select it on our booking form under
“extras”. Please keep in mind that cleanings inside the fridge and oven are
separate from our regular and move out cleanings.

Our Move-in/Move-out package does not include windows.

How do I sign up for recurring services?

Select the frequency you prefer from the “frequency” drop down on our booking form.

What should I consider as an extra bedroom?

Every cleaning comes with one kitchen, living room, family room, and dining room by default. If there are additional kitchens, living rooms, family rooms, or dining rooms, these should be considered extra bedrooms on our booking form.
If your home has office or din areas that are large enough to fit a bed in, these will also need to be considered as extra bedrooms.

Manage Your Account

How do I log into my account?

To log into your account simply visit https://bizzybeezcleaning.com/account

How do I change my password?

You can submit a password change request on the customer login page at https://bizzybeezcleaning.com/account/

How do I reset my password?

Log into your account at https://bizzybeezcleaning.com/account/ and update your password in your profile. Alternatively you can give us a call and we will update your password for you.

How do I change my address?

Log into your account at https://bizzybeezcleaning.com/account/ and update your address in your profile. Alternatively you can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account at https://bizzybeezcleaning.com/account/ and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our online schedule form and schedule your appointment. You can also give us a call at (941) 366-9300

How do I cancel my home cleaning?

To cancel your cleaning, please contact us at least 24 hours
prior to your appointment. You can call of Email your
cancelation notice. If you contact us less than 24 hours to your
appointment, you will be charges a $50 cancellation fee. In addition,
you can cancel your booking online by logging into your account.

Do I have to be there when the cleaners arrive?

No, you can leave a key for us to get in and we’ll handle it from there.
Some of our clients leave their key under a mat, in the mailbox, at a
front-desk, or somewhere else out of sight. If you book online just
remember to tell us where the key will be in the instructions, otherwise
just remember to give us a call.

How do I tip my cleaners?

Please leave a cash gift for your cleaners, along with a note that it’s for them. Otherwise, they won’t take it. And from the owners, “Thank you!”

Do I have to contact you prior to every clean?

After you sign up for recurring service, we’ll be there like clockwork. No notification needed!

How do I reschedule my cleaning?

Simply login to your account, navigate to your booking, and select a new time and date.

Pricing & Policies

Why do you need my credit card information to redeem a voucher?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Can I apply a coupon or gift card to an appointment?

Absolutely. Simply enter your coupon or gift card code into the scheduling form as you are creating your appointment. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

Does Bizzy Beez carry insurance?

Yes, were bonded and insured.

Trust & Safety

Can I trust my cleaning professional?

Absolutely, We thoroughly screen each applicant to make sure they are
honest and friendly. Even if there were ever an incident, you can expect
Bizzy Beez to take care of it.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?


What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with our service, we offer a full refund.